Privacy Policy
At Upgrade Bio Labs (“we,” “our,” or “us”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.
1. Information We Collect
Personal Information
- Name, email address, and phone number
- Billing and shipping addresses
- Payment information (processed securely through our payment providers)
- Account credentials and order history
Automatically Collected Information
- IP address and device information
- Browser type and operating system
- Pages viewed and time spent on our website
2. How We Use Your Information
- Processing and fulfilling your orders
- Providing customer support and responding to inquiries
- Sending order confirmations and shipping updates
- Personalizing your experience on our website
- Sending promotional communications (with your consent)
- Analyzing website usage to improve our services
- Preventing fraud and ensuring security
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:
- Service Providers: Trusted third-parties who assist in website operations and order fulfillment.
- Legal Requirements: When required by law, court order, or governmental authority.
- Business Transfers: In the event of a merger, acquisition, or sale of assets.
4. Data Security
We implement industry-standard security measures including:
- SSL/TLS encryption for data transmission
- Secure payment processing through PCI-compliant providers
- Regular security assessments and updates
- Secure data storage with encryption at rest
5. Cookies and Tracking
We use cookies to enhance your browsing experience, remember preferences, keep you logged in, and analyze website traffic. You can manage cookie preferences through your browser settings.
6. Your Rights
- Access: Request a copy of your personal information.
- Correction: Request correction of inaccurate information.
- Deletion: Request deletion of your personal information.
- Opt-Out: Unsubscribe from marketing communications at any time.
7. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website. Your continued use of our services indicates acceptance of the updated policy.